Privacy Policy

Introduction

Welcome to https://best-food-to-feed-wild-birds.feedersandmore.co.uk (hereinafter referred to as “Best Food,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://best-food-to-feed-wild-birds.feedersandmore.co.uk.
Any mobile applications or software provided by us.
Services and products offered through our platform.
Interactions between users and our team, including customer support communications.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external resources have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how Best Food processes your data in various contexts:

As an Authorized User: If you use our applications or services, we collect and process your account-related information for the purpose of managing your access and delivering personalized content.
Website Visitors: When you visit our websites, we may gather data about your interaction with our online content through analytics tools. This helps us understand user behavior and improve our website’s performance.
Communications: We may contact you via email, phone, or text messages (SMS) for transactional purposes, customer support, marketing campaigns, or to provide personalized recommendations.

Personal Data Collection

We collect different types of personal information, including:

Account Information: Details required to create and manage your user account, such as username, email address, and password.
Payment Information: Credit card numbers, payment history, and billing addresses used for transactions on our platform.
Financial Information: Data related to your financial status, income level, or investment preferences (if provided).
Purchase Information: Details of products or services bought from us, including order history and purchase frequency.
Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses and mobile phone numbers.
Location Data: Information about your physical location when you interact with our services (with your consent).
Feedback and Reviews: Your comments, suggestions, and product reviews help us improve our offerings.
Social Media Information: If you choose to connect your social media accounts, we may access your public profile information.
Product Information: Data about products you view, search for, or purchase on our website.

We collect this data through various means: user input forms, online interactions, browsing behavior, and third-party data providers.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

Strictly Necessary Cookies: These are essential for navigating our site, ensuring security, and providing basic functionality.
Preference Cookies: We use these to remember settings you’ve chosen, such as language preferences or display settings.
Analytics Cookies: They help us understand how users interact with our website, allowing us to improve its performance over time.

Users can manage non-essential cookies through our Cookie Manager, providing control over their browsing experience.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected:

Legal Obligations: We may need to keep certain records for legal compliance or regulatory requirements.
Business Needs: Personal data is retained to support our business operations, improve services, and conduct market research.
User Consent: In some cases, we retain data until you withdraw your consent or request its deletion.

Once the retention period expires or upon your request, we delete or anonymize the data to prevent direct identification.

Security Measures

Best Food implements robust security measures to protect personal information:

Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Processing: Our third-party processors adhere to strict security standards to safeguard your data.
Access Controls: Only authorized personnel have access to sensitive data, and their actions are monitored.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding personal data:

Access: Request access to the personal information we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure/Deletion: Demand the deletion of your data, subject to certain exceptions.
Restriction: Limit our processing of your data under specific circumstances.
Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for legitimate interests or direct marketing purposes.
Non-Discrimination: Be free from biased treatment due to exercising your rights.
Appeals/Complaints: File a complaint with a supervisory authority or contact our privacy team directly.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Substantial changes will be notified via email or posted on our website, along with an updated policy version.

Contact Information

For any questions regarding this Privacy Policy, data protection, or to exercise your rights:

Email: [email protected]
Address: [Provide postal address]

We appreciate your trust in Best Food, and we are committed to maintaining the highest standards of data privacy and security.